Shipping policy

Thank you for choosing mysticmothcrystal for your crystal jewelry and art pieces. Please carefully read the following comprehensive shipping policy to ensure a smooth experience.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Processing includes quality checks, packaging, and preparing the shipment.

2. Shipping Methods and Carriers

We use reliable carriers such as USPS, UPS, and FedEx to deliver your items safely and promptly. The selected carrier depends on your shipping address and order size.

3. Estimated Shipping Duration

Delivery usually takes between 3–8 business days, depending on your location and the shipping method selected.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor the delivery status on the carrier’s website.

5. Shipping Destinations

We currently ship to addresses within the United States and selected international locations. Please verify that your shipping address is accurate to avoid delays.

6. Shipping Costs

Shipping fees are calculated at checkout based on weight, dimensions, and destination. Promotional free shipping offers may apply under specified conditions.

7. Customs, Duties, and Taxes

For international shipments, buyers are responsible for any customs clearance fees, import duties, taxes, or other charges levied by their country. mysticmothcrystal is not liable for delays or additional costs incurred due to customs procedures.

8. Shipping Delays

Delays may occasionally occur due to carrier issues, weather disruptions, or customs inspections. mysticmothcrystal is not responsible for such delays but will assist in resolving shipping issues promptly.

9. Return Shipping and Conditions

Customers must cover return shipping expenses. Returns are accepted only if items are in their original condition and packaging. Any signs of damage, wear, or alteration may reduce the refund amount accordingly.

10. Refund and Replacement Process

Refunds or replacements will be processed after we receive and examine the returned merchandise. Please allow 3–5 business days for inspection and for the refund or replacement to be issued.

11. Lost or Damaged Shipments

If your package arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order details. We will coordinate with the carrier to resolve the issue.

12. Address Accuracy

Please ensure your shipping address is complete and correct. mysticmothcrystal is not responsible for shipments delayed or lost due to incorrect or incomplete addresses provided by the customer.

13. Contact Us

For questions or concerns about shipping, returns, or orders, contact our customer care team:

Phone: +1 (509) 254-3453

Email: [email protected]

Address: 2720 25th St, Clarkston, Washington 99403, United States