Contact Us
We’re here to support you throughout your journey with mysticmothcrystal. Whether you have a question about our handmade crystal jewelry, an order status, or just need guidance on returns and shipping, we’re always happy to help.
Customer Service Availability
Customer support is available Monday to Friday, 9:00 AM – 6:00 PM Pacific Time (PT), excluding U.S. federal holidays. All inquiries submitted outside these hours will be responded to on the following business day.
Returns, Refunds & Product Support
To initiate a return, report a damaged item, or request product assistance, please include the following in your message:
Your order number
Clear description of your issue
Photographs (for damaged/incorrect items)
Please review our full Return & Exchange Policy before submitting a return request.
How to Reach Us
You can get in touch with our friendly support team via email, phone, or by mail:
📞 Phone: +1 (509) 254-3453
📞 Phone: +1 (509) 254-3453
Feel free to leave a voicemail outside business hours, and we’ll return your call the next working day.
📧 Email: [email protected]
Please allow up to 24 business hours for a response to your email. Our team strives to get back to you as promptly as possible.
📍 Address:2720 25th St,Clarkston, Washington 99403,United States
Privacy & Data Safety
We value your trust. All customer information is handled in compliance with U.S. data privacy regulations. Personal details shared with our team will never be used for unsolicited marketing or sold to third parties.
We look forward to connecting with you and thank you for making mysticmothcrystal part of your crystal journey.